New Client Bookings

Please complete the client information & consent form in advance of your intake session.

Getting to In-Person Appointments

Driving & Parking: Subject to availability, please call at the time of booking an appointment to arrange 2 hours of free parking in an onsite visitor bay in the basement of the MOBO Building. Alternatively, there are metered street parking and car parks nearby.

Bus: South Bank Cultural Centre has 69 bus routes connecting you to Greater Brisbane and can have you in the Brisbane CBD in less than 10 minutes.

Train: Nearby South Bank and South Brisbane train stations are just two stops from Brisbane Central and provide easy access to nearly 300 city train connections daily.

Bike: Easy access to one of the 150 CityCycle bike-sharing stations and proximity to about 5km of cycling paths and mezzanine and walkways.

Ferry: A quick walk to the Ferry Terminal, (3 minutes) and two CityCat Terminals (8 minutes) provide, 130 service options along the Brisbane River daily.

Complimentary Refreshments

When you arrive on Level 11, please check in at reception, either with the receptionist or via the iPad. Please then make yourself comfortable in the waiting area and help yourself to some complimentary refreshments, there should be water, tea and coffee in the waiting area. We also have a range of T2 teas (including cold brew options) in the consultation room. If you prefer the T2 teas, please feel free to bring in a cup of hot or cold water to add the tea in the consultation room.

Referrals & Mental Health Care Plans (MHCP)

A referral and MHCP are not required to book an appointment at our practice.

However, if you wish to claim a Medicare rebate, you will need to obtain a referral and MHCP from your GP or specialist.

Medicare

We provide psychological services under the Australian Government’s Better Access initiative. If you are eligible for a MHCP from your GP or specialist, you may receive Medicare rebates for both in-person and telehealth sessions, which we can usually process at your appointment.

Medicare rebates are available for up to 10 sessions per year under a MHCP, up to 40 under an Eating Disorder Treatment Plan, and up to 5 under a Chronic Disease Management Plan.

A referral is optional but can help reduce costs. Please feel free to discuss this with us during your initial session.

Private Health Insurance

You may be able to claim rebates for psychology services depending on your level of cover. Please contact your private health insurer to confirm.

Please note that private health insurance cannot also be claimed for a session, if you claimed a Medicare rebate for the session.

Access to Psychological Services

If you are experiencing financial hardship and in a recognised concession group (e.g. pensioner, senior, veteran, job seeker, and individuals with disabilities or low income), please contact us to discuss reduced fees or bulk-billing options that may be available on a case by case basis.

Cancellations

A minimum of 48 hours notice is required to cancel or reschedule an appointment. Late changes or non-attendance incur a $50 fee.

Telehealth is available if you are unwell and unable to attend in-person. Please feel free to request telehealth under such circumstances.

Payments

A surcharge of 1.9% + $1 applies for Halaxy payment processing, reflecting our cost of acceptance. For in-person Square payment processing, the surcharge is 1.6%, while online Square payment processing, the surcharge is 2.2%. Please note that payment processing fees are subject to change from time to time and may vary depending on the preferred payment method.